Dentique Dental Spa ("Dentique Dental Spa", "Dentique", "we", "our", or "us") respects your privacy and is committed to appropriately managing the personal information and health information entrusted to us.
This Privacy Policy explains how Dentique Dental Spa collects, uses, stores, and discloses personal information obtained through our website and online services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
01 Personal information we may collect
We may collect personal information when you interact with Dentique Dental Spa online, including when you:
- visit or use our website;
- submit a contact or enquiry form;
- request or book an appointment;
- request information about a dental service;
- download a guide or educational resource;
- subscribe to email or SMS communications;
- respond to a survey;
- participate in an offer, promotion, or patient campaign; or
- otherwise communicate with our practice.
Depending on your interaction with us, the information collected may include:
- your name;
- email address;
- telephone number;
- postal address where required;
- appointment preferences or details;
- the dental service or treatment you are enquiring about;
- information you voluntarily provide about your dental concerns;
- communication preferences; and
- other information reasonably necessary to respond to your request.
You may browse many areas of our website without identifying yourself. However, some services, such as requesting an appointment or submitting an enquiry, require certain personal information so that we can respond to you.
02 Health and sensitive information
Information about your health is considered sensitive information under Australian privacy law and receives additional protection.
When you provide information concerning your dental or general health, treatment history, symptoms, medications, dental concerns, photographs, or other health-related matters, we will only collect and use that information where reasonably necessary and permitted by law.
Please note: We encourage you not to provide more health information through general website forms than is reasonably necessary for your enquiry.
Information submitted through the website does not replace a clinical assessment. Treatment recommendations and decisions are made following appropriate consultation and assessment by a registered dental practitioner.
03 Website and technical information
When you visit our website, certain technical information may be collected automatically.
This may include:
- browser type and version;
- operating system;
- device type;
- IP address;
- referring website or source;
- pages viewed;
- date and time of visits;
- interactions with website features; and
- other website usage and analytics information.
This information helps us understand how our website is used, maintain its security, measure performance, and improve the information and services we provide online.
05 How we use personal information
Dentique Dental Spa may use personal information for purposes including:
- responding to enquiries;
- arranging and managing appointments;
- communicating with you about requested dental services;
- providing information or resources you have requested;
- maintaining appropriate patient and administrative records;
- following up on enquiries or appointments;
- improving our website, services, and patient communications;
- administering offers, promotions, or patient programs;
- sending appointment confirmations and reminders;
- sending educational, practice, or promotional communications where permitted and where you have consented or otherwise opted in;
- managing our business and administrative functions;
- maintaining website and information security; and
- complying with our professional, regulatory, and legal obligations.
We will not use sensitive health information for an unrelated marketing purpose without appropriate consent or another lawful basis.
06 Email and SMS communications
If you provide your email address or mobile telephone number, we may use it to communicate with you about an enquiry, appointment, requested resource, or other service you have requested.
Where you have opted in or where otherwise permitted by law, we may also send information about Dentique Dental Spa, dental education, practice updates, patient programs, or promotional offers.
You can unsubscribe from marketing emails using the unsubscribe link contained in the message.
You can opt out of promotional SMS communications by replying STOP.
Opting out of marketing communications will not prevent us from sending communications that are reasonably necessary to manage an appointment, respond to an enquiry, provide requested information, or otherwise administer your relationship with the practice.
07 SMS terms and conditions
By providing your mobile number and consenting to SMS communications where applicable, you may receive text messages from Dentique Dental Spa relating to matters such as appointment confirmations, appointment reminders, requested information, patient communications, educational resources, practice updates, or promotional communications for which you have provided appropriate consent.
- Message frequency
- Message frequency may vary depending on your interaction with Dentique Dental Spa.
- Message and data charges
- Standard message or data charges imposed by your telecommunications provider may apply.
- Opting out
- You may opt out of promotional SMS messages by replying STOP. You may receive a confirmation that your opt-out request has been processed.
- Help
- Where supported, you may reply HELP for assistance or contact Dentique Dental Spa directly.
Your mobile number and SMS consent information will not be sold or provided to third parties for their own unrelated marketing or promotional purposes.
08 When we may disclose information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our practice or provide services to you, including to appropriately authorised:
- dental practitioners and practice personnel;
- laboratories or other healthcare providers involved in your care, where appropriate;
- appointment and practice-management technology providers;
- website and hosting providers;
- customer relationship management systems;
- email and SMS communication providers;
- payment processors;
- IT, cybersecurity, and data-storage providers;
- professional advisers; and
- government, regulatory, law enforcement, or other bodies where disclosure is required or authorised by law.
Where third-party providers handle personal information on our behalf, we take reasonable steps appropriate to the circumstances to ensure that information is handled securely and consistently with applicable privacy requirements.
09 Overseas and cloud-based service providers
Some technology providers used to operate our website, communications, data storage, analytics, or practice systems may store or process information using servers located outside Australia.
Where personal information may be disclosed overseas, we take reasonable steps as required by applicable Australian privacy law in relation to that disclosure.
The countries in which information may be processed can vary depending on the service providers and technology platforms used by Dentique Dental Spa.
10 Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
Security measures may include appropriate administrative, physical, and technical safeguards, access controls, secure systems, encryption technologies, and the use of reputable technology providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should exercise appropriate care when sending personal or health information electronically.
11 Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable professional, clinical, administrative, legal, and regulatory requirements.
When information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.
12 Access to and correction of your information
You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete, or out of date.
Requests can be made using the contact details below.
We will respond within a reasonable period and in accordance with applicable privacy law. In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where we are legally able to do so.
13 Privacy complaints
If you have a concern about how Dentique Dental Spa has collected, used, disclosed, or protected your personal information, please contact us using the details below.
We will review your concern and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another appropriate regulatory body.
14 Third-party websites
Our website may contain links to websites, booking platforms, payment providers, social media services, or other resources operated by third parties.
Dentique Dental Spa does not control the privacy practices of those external services. When you leave our website or use a third-party service, we recommend reviewing that provider's privacy policy before supplying personal information.
15 Children and young people
Dentique Dental Spa provides dental services that may include care for children and young people.
Where personal or health information relating to a minor is collected, consent and privacy considerations will be managed according to the circumstances, including the age and capacity of the patient, parental or guardian involvement, professional obligations, and applicable Australian law.
Children and young people should have a parent or guardian assist with online enquiries or appointment requests where appropriate.
16 Data breaches
If a data breach involving personal information occurs, Dentique Dental Spa will assess the circumstances and take appropriate action.
Where required under the Notifiable Data Breaches scheme or other applicable law, we will notify affected individuals and the Office of the Australian Information Commissioner.
17 Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practice, website, technology, service providers, or legal and regulatory requirements.
The current version will be published on our website with the applicable effective date.
We encourage you to review this Privacy Policy periodically if you would like to remain informed about how we handle personal information.
Information provided on this website is general in nature and is not a substitute for individual dental advice, diagnosis, or treatment.